Motivate a customer from call center by Spoken English

Motivate a customer from call center by Spoken English

Motivate a customer from call center by Spoken English to buy online products or stuffs so that you can extend your selling commissions. Motivate a customer from call center by Spoken English by the techniques given below. Motivate a customer from call center by Spoken English to make him realize that he does not go to the store, you will give a free home delivery. Motivate a customer from call center by Spoken English to make a customers’ life comfortable. Motivate a customer from call center by Spoken English to make him understand about competitive price of product from store. Motivate a customer from call center by Spoken English to stimulate an customer’s interest.

Tips on phone customer service and problem recovery

Tips on phone customer service and problem recovery

Best answer on what is customer service and importance of customer integration

STIMULATING CUSTOMER INTEREST:

Identify yourself →Stimulate Customer Interest →State the purpose of your call

You can stimulate the customer’s interest in speaking with you after you have identified yourself. You can refer briefly to one or more of the following:

  • Something you heard about the customer.
  • Your previous discussions with the customer (if relevant).
  • Business information which is relevant to the call.
  • Something unique about your organization or service – ranking, awards, special expertise in networking, size etc.
  • The nature of your service or product.

Examples of, something you heard about the customer.

  • I have come to know your firm is looking for a major partner in communication.
  • We know the financial crisis has hit your industry hard and we are here to get you on your feet again with this proposal.

Examples of, your previous discussion with the customer.

  • You expressed a keen interest in our package last Friday when we spoke and wanted our website address.
  • I’ve spoken to our management about this package and we have an alternative for you as per your needs.

Examples of, business information which is relevant to the call.

  • With the new supply crunch the prices are supposed to hike very soon.
  • I am sure you have read those who invest now in medical insurance before the deadline can avoid the additional tax to be imposed in a few months.

Examples of, something unique about your organization or self.

  • We are the only internet company that has been in business for the last 20 years.
  • We are specially trained to provide travelers with the best destination money can buy.
  • I am sure you have heard of our company being the top revenue earners of the year.

Examples of, the nature of your product or services.

  • Probably you have not heard of it but we use the latest in Nano technology to maximize network connectivity of dedicated lines for corporate customers.
  • We not only offer loans but we also design the best financial unsecured loans product for small business based on extensive survey.
  • The only way we are able to survive for years is by innovative ideas and satisfied customers after knowing you.

Write ideas for stimulating customer interest:

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NEED TO SOUND PROFESSIONAL OVER THE PHONE:

The first thing the customer hears over the phone is your voice, the customer would like to talk to someone who is confident, enthusiastic about the product and a friendly professional and who is eager to engage in a dialogue. The impact your voice makes will determine the call, six key ingredients in your voice which you can control.

PITCH. To create a desired pitch we can emphasize various parts of the script and be very expressive at the USP (unique selling point). Variations in the pitch will eventually sustain interest. Monotone should be avoided at all time.

TONAL QUALITY. The section between the bridge of the nose and the chin is called the “mask of the face”, by learning to speak from the mask of your face will produce the pleasant sounds.

CLARITY. Over the phone one thing is very crucial is clarity. Speak clearly to avoid sounding clipped at all times and make sure the final consonants are pronounced.

PACE. We south Asians generally speak very fast but over the phone, we should speak more slowly than we would in a face to face conversation moreover westerners speak slowly than we do so we have to keep that in mind when we are over the phone not wanting to sound rushed.

VOLUME. Over the phone we should speak a bit louder than a face to face conversation but we should not shout or let the voice fade off at the end of the sentence.

SMILE. A smile on the face will automatically show on the call and the customer will hear it. This smile can even determine the outcome of the call.

Always respect the customers time by making your opening statement as brief as possible apart from being professional on the call.

EXERCISE: NOTES FOR AN OPENING STATEMENT

Identify yourself:

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Stimulate customer interest:

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State the purpose of your call:

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Check for acceptance:

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CHECK YOUR UNDERSTANDING:

Match the following;

  1. Identify yourself
  2. Stimulate customer interest
  3. State the purpose of your call
  4. Check for acceptance
  • “May I proceed with your permission”?  ……………
  • “Hello, Mr. Michel. This is Sara from the Fast Service By Courier” ……………
  • “We provide the latest in telephony internet.”
  • “Your phone number has just been selected for this LCD monitor  ……………
  • “I am calling to let you know we can help you with the tariffs we have with our package”.  ……………
  • “Hi, this is Jim for Innovate Pharmacies am I speaking to Kim.  ……………
  • “Have I called at a bad time, should I call you later”?  ……………
  • “We have only called to offer you the holiday destinations you have been looking     for”.   ……………
  • “We are the only large operator of container ships in the country”   ……………
  • “This is Bill Paxton speaking can I speak to Timothy Thomas”.    ……………
  • “This is an urgent business call regarding your finances”.  ……………
  • “Is it Okay if I steal a minute of your time”.   ……………

True or false:

You should never raise you voice low or high while calling.  ………………

  • The customers are interested when they hear a speeding train over the phone.  ………………
  • To make the customer interested in the product and your call we should always use intonations during the call.
  • We respect the customer when we check for acceptance.                     ……..
  • We should always maintain clarity in our speech on the call.   ………………
  • Speaking over the phone should always be a silent affair.      ………………
  • Keep the customer guessing what the call is about.   …………………..
  • Using jargon over the phone will impress customers to purchase.     …………..
  • Being brief and concise will demonstrate your professional image.     ………….
  • We should stimulate the customer’s interest if and when required.     …………

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