If customer hates about a sales call over Spoken English when a telesales agent disturb him by a sales call during emergency. In the western country, people stay busy with professional work, so If customer hates about a sales call over Spoken English, then try to talk on sweet voice and try to appease a customer. If customer hates about a sales call over Spoken English, try to call him back after office hour in stead of talk long, because you are wasting money and time every time you speak on the sales call. If customer hates about a sales call over Spoken English during busy session, then try ask when shall you call back on his leisure time.
How to ask customers whether service is satisfactory
What probable issues could a customer inquire for
WHEN THE CUSTOMER IS INDIFFERENT:
When the customer is least interested in speaking to you, you may hear:
- “I am all set thanks”
- “Sorry I don’t do business over the phone”
- “Not interested”
- “We got that but thanks any how”
The indifferent customer is the one who has no interest or hardly any interest to speak with you:
- is satisfied with the current service provider who is similar to yours
- is reluctant to spend time with a telephone salesperson
- doesn’t experience a requirement for your service or product
The biggest challenges of selling over the phone come here “customer’s indifference”. It is the chance to let your professionalism shine through especially if you have something of value to offer.
RESPONDING TO CUSTOMERS INDIFFERENCE
When the customer is less interested to speak with you:
ACKNOWLEDGE THE CUSTOMER’S INDIFFERENCE
ASK A RELATED QUESTION
RESTATE YOUR PURPOSE (IF NECESSARY)
Acknowledging the customers indifference:
By acknowledging you portray to a customer that you hear and respect what he or she has said. The information the customer provides can be acknowledge as well as the thoughts, feelings, opinions etc they express.
- “I totally agree with you that you have got the best service provider”
- “I know I should not have called you at an unexpected time”
- “I understand that you do not do business over the phone”
- “If you are happy with your product than there is no need for this call”
- “I appreciate your concern for cold calls”
- “I am sure you have a valid reason for saying that”
Acknowledging a customer’s indifference differentiates you from telemarketers who respond with a quick rebuttal, unasked for product information or an unwelcome question. Acknowledging will let the customer know you don’t intend to be a nuisance and are willing to end the call if there is no reason to continue.
If customer hates about a sales call over Spoken English try to call a cold call to the next customer. If customer hates about a sales call over Spoken English, then cut the call immediately and try next number. If customer hates about a sales call over Spoken English then try to take appointment during the customer’s free time. If customer hates about a sales call over Spoken English, transfer the assignment to a lady telesales agent.