Check for acceptance prior call termination by Spoken English

Check for acceptance prior call termination by Spoken English

Check for acceptance prior call termination by Spoken English to confirm whether buyer is agree to buy your products. Check for acceptance prior call termination by Spoken English to acknowledge the final consent of buyer. Check for acceptance prior call termination by Spoken English to add to cart of an online order. Check for acceptance prior call termination by Spoken English to confirm buyer determination. Check for acceptance prior call termination by Spoken English for happy closing of a call.

How to act with online customers who buy product from Amazon

How to act with online customers who buy product from Amazon

How to deal with online CRM Agent using American English

Checking for acceptance

After clearly stating the next steps for you and the customer make sure the customer understands and agrees to your plan, you might say:

  • “Is that good enough”
  • “How does that sound”

Assumptive closing

After checking for resolution or acceptances immediately move on to the closing assuming the customer wants the service or package without highlighting the reasons or stating the next steps for you and the customer to move ahead.

For example:

  • “Alright then, I have your name as Sandra Bullock, your address as 56 south street New York, and your number as …….”
  • “So the address to dispatch this package is Main street 4987 suit Block 4 Birmingham, your name as John Smith, with you phone number as……”

Exercise 1: Closing a call:

Highlight the reasons to move ahead

————————————————————————————————————

————————————————————————————————————

————————————————————————————————————

State the next steps for you and the customer

————————————————————————————————————

————————————————————————————————————

————————————————————————————————————

Check for acceptance

————————————————————————————————————

————————————————————————————————————

————————————————————————————————————

Exercise 2: Highlight the reasons to move ahead

————————————————————————————————————

————————————————————————————————————

State the next steps for you and the customer

————————————————————————————————————

————————————————————————————————————

Check for acceptance

————————————————————————————————————

————————————————————————————————————

When the customer stalls

The customer even if responded positively to the product information may sometimes be reluctant to take the step you propose.

  • “Thanks, but I just need sometime to think about it”
  • “Hold on not now, I need to talk it over with my wife”
  • “Yeah good, but I can’t afford it right now”
  • “Ummm, I am not sure”

When the customer seems reluctant don’t pressure rather find out why

  • “Can you let me know what exactly you need to think about”
  • “That’s a good idea but what really is there to talk about”
  • “Oh? Why, what’s holding you back”
  • “I know you’re interested, what aren’t you sure about”

You might be able to resolve if a customer has a concern, if you have the option of various packages you can propose a different plan to suite him/her needs.

If the customer is still undecided, try to get a commitment to a date by which a decision will be made and keep it as a call back.

When you get a final “No”

Sometimes a customer simply isn’t interested in going for it right now hence you get a final “no”. When the customer says “NO” be sure to end the call in a way that leaves the door open for future calls.

  • Ask for a referral (if appropriate)
  • If you think you will have to call back as there is still a potential, then inform and check for acceptance
  • Show that you respect the customers decision
  • You can ask for a feedback, what your product or service lacks, what did you do or not do to affect the customer’s decision.
  • Thank the customer for taking the time to speak with you and if required highlight the positives of what you learned or what the customer learned.

You may say:

  • “I’m glad I had the opportunity to learn a bit about your company”
  • “I understand, but is there anything I could have said otherwise”

Check your understanding

What are the three steps in closing a call

  • _____________________
  • _____________________
  • _____________________
  1. What are the ways to highlight the reasons to move ahead:
  • Check for acceptance
  • Stress the importance of acting quickly
  • Review the benefits that have been accepted as well as the features
  • Express that you are pleased at being able to help the customer
  1. You highlight the reason to move ahead to:
  • Speak about benefits forgotten during the call
  • Express to the customer you’re enthusiastic about moving forward
  • Get past customer stalls
  • To create a forward momentum at the end of the call
  1. Its good to close a call when:
  • The customer has answered to all your questions
  • You have become clear the customer could benefit by using your product
  • The customer has indicated to move forward
  • The customer has responded positively to the package you’ve provided
  1. The customer stalls after you made a statement:
  • Create a sense of urgency
  • Probe to know the reason
  • Thank the customer and move on to the next customer
  • State you will call back in a few days
  1. You state the next step for you and the customer so that he/she:
  • Knows what you will do next
  • Understands what he/she must do next
  • Realize that he must make a commitment for the product or service
  • Knows that you’re interested in talking about yourself

Check for acceptance prior call termination by Spoken English to reassessment of an order. Check for acceptance prior call termination by Spoken English to process an online purchase order. Check for acceptance prior call termination by Spoken English reconfirmation of buyer details.